Privacy Policy
Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how you can control it. We do not sell your personal data.
1. Who We Are
Fan-Wiser ("we," "us," or "our") operates the website at fan-wiser.com. Fan-Wiser is a sister product of Stream-Wiser. For any privacy-related questions, contact us at support@stream-wiser.com.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Email address and password when you create an account
- Basic profile information if you sign in with Google
- Your NFL team preferences and location (city/market)
- Your streaming service subscriptions and carrier perks
- Notification preferences for schedule changes
- Feedback and support messages you send us
Information collected automatically:
- Usage data such as pages visited and features used
- Browser type, operating system, and general device information
- IP address (used for security and fraud prevention)
- Cookies and similar tracking technologies (see Section 7)
Information from third parties:
- If you sign in with Google, we receive your name, email, and profile picture from Google
- Payment status (not card details) from Stripe after a subscription transaction
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Providing and personalizing your NFL streaming plan (team, location, services) | Contract performance |
| Account creation, authentication, and security | Contract performance / Legitimate interest |
| Processing payments and managing subscriptions | Contract performance |
| Sending transactional emails (account confirmation, billing receipts) | Contract performance |
| Sending schedule change alerts you opted into | Consent |
| Sending product updates and tips (you can opt out anytime) | Legitimate interest / Consent |
| Improving and developing the Service through usage analytics | Legitimate interest |
| Complying with legal obligations | Legal obligation |
4. How We Share Your Information
We do not sell your personal data. We share data only in these limited circumstances:
- Supabase — our database and authentication provider, which stores your account and preferences securely.
- Stripe — our payment processor. Stripe handles your payment details directly and is PCI-DSS compliant. We only receive confirmation of payment status.
- ESPN / NFL — we query publicly available schedule data from the ESPN API to keep game times and networks current. No personal data is sent to ESPN.
- Resend — our email delivery provider, used to send schedule alerts and account emails.
- Legal requirements — we may disclose your data when required by law, court order, or to protect the rights and safety of Fan-Wiser or others.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may delete your account at any time by contacting support@stream-wiser.com. Upon deletion, your personal data is removed within 30 days, except where we are required by law to retain it longer.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request that inaccurate data be corrected
- Deletion — request that your data be deleted ("right to be forgotten")
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interest
- Opt-out of marketing — unsubscribe from any marketing emails at any time
To exercise any of these rights, email us at support@stream-wiser.com. We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to keep you signed in and to understand how the Service is used. Specifically:
- Essential cookies — required for authentication and core functionality (cannot be disabled)
- Analytics cookies — help us understand usage patterns so we can improve the Service
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent the Service from functioning correctly.
8. Security
We implement industry-standard security measures including HTTPS encryption, secure password hashing, and row-level security in our database. However, no system is 100% secure. If you believe your account has been compromised, contact us immediately at support@stream-wiser.com.
9. Children's Privacy
Fan-Wiser is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Affiliate Disclosure
Fan-Wiser may include affiliate links to streaming services. If you subscribe to a service through one of these links, we may earn a commission at no additional cost to you. This does not influence our recommendations, which are based solely on your team, market, and existing subscriptions.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, requests, or concerns, please reach out to us at support@stream-wiser.com.